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The Paxton Companies

78 inquiries |
Moving and Storage Companies

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5300 Port Royal Road
Springfield, VA 22151-2112 | Get Directions

(703) 321-7600

http://www.paxton.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/8/2020 Rebekah B.

Seems as though there is a major attempt to conceal the horrendous incident that occurred that stemmed from their employees.

I called the operations department to inquire and identify personnel to assist with filing a complaint. I was informed to reach out to a rep named Doug and was transferred to his voicemail. Unsatisfied with leaving a voicemail, I called back to see if there was additional personnel available to assist immediately. I was told by the teams rep to speak reach out to Kevin. This time I decided to ask for the reps name that I was currently speaking to. Unbeknownst to me it was Kevin. Kevin then exclaimed that he already revived my complaint which was merely impossible because I had not relayed the info pertaining the complaint to him. The reason for the complaint was due to road rage incident that occurred with their employees. Their employees had driven their tractor trailer onto a street in which they were not permitted to be on. The driver was aggressive, while the other employees in the vehicle were antagonistic and vulturous. The employees threw garbage and other items during their moments of rage. As well as their employees engaged in physical assault and misconduct. One employee even assaulted me with a BB gun. All of this occurred on company time! Of course the employees fled the scene. Luckily other witnesses were able to record the incident & local police authorities have been notified due to the severity. Yet and still no one has reached out so that I could prove rly file a complaint. I strongly compelled to believe that something fishy is going on with this company!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Paxton Companies closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business handles global and domestic moving and storage, international imports, exports, shipping of personal effects and commodities.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Paxton Van Lines Inc

Atlas Van Lines Agent

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Transportation and Logistics

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