The Planning Group, LLC ratings, reviews and complaints - Wedding Consultants and Arrangement Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company accepts large advance payments for wedding planning services, and fails to follow through with arrangements as agreed. Some customers complain the company refuses to refund money when plans are changed or weddings are canceled.

The company responded in a few cases, however, the complaints were unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against The Planning Group, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing wedding arrangements and planning services.

Primary Contact:	Michelle Farrell (Owner)
Business Started:	1/1/2005
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The owner of this company, Michelle Farrell, previously operated the now closed FYI Events & Locations which offered the same services. FYI Events & Locations filed for Chapter 7 Bankruptcy in July of 2005. Also, the website http://www.fleureveryours.bigstep.com for FYI Events is advertising the services of The Planning House. FYI Events earned a low rating with the Better Business Bureau due to a number of complaints containing serious allegations and based on the company’s failure to respond to complaints. A separate report is available for FYI Events.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

The Planning House, LLC

The Planning House

Websites:
There are no additional web sites.

Contacts:

Jaime Peralta (President)

Estelle Taylor

Reputation Report

The Planning Group, LLC

Complaints and Resolutions

Other Information