Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/21/2021 Andrew S.

I just want Mr. Ben are to know that he can't just get away with bullying people

I have been going to the UPS store in Mount Pocono Pennsylvania for approximately 10 years in the last 7 years approximately Chris has owned the store is always been very rude and disrespectful especially to women and old people and I am a partially disabled Veteran. Today I had a problem with him because he signed the wrong place on a form that I needed done right away and had to reprint and he took another customer had to me was very disrespectful like usual to me he is fired employees for no reason whatsoever is just a mean nasty man. I have tried to keep it open mind and not use my position as the Monroe County veterans association chairman and district 2 for the state of Pennsylvania Disabled American Veterans commander. veteran United States bring Corp. Because he made a mistake and I had to find it on my phone to reprint the form he get all upset with me and physically manhandled me and drug me out of the store and through my stuff on the ground and treated me with disrespect and total disdain this man is a disgrace and should not be allowed to deal with the public ever I am also a member of the Better Business Bureau with my company precision environmental consulting experts. I just want Mr. Ben are to know that he can't just get away with bullying people especially women and older people and disabled people and I want everyone to know that this is the kind of person that runs that store and he is very very difficult to deal with last 7 years there's been many

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The UPS Store closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is mail shipping and receiving services.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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