The Village Continuing Care Retirement Community ratings, reviews and complaints - Senior Residential Care Facility

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against The Village Continuing Care Retirement Community closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

The Village Retirement Center offers adults 60 and better with continue care retirement community services and ammenties. Services include: activities, events, committees, independent living, assited living, skilled nursing, and more.

Primary Contact:	Dorothy Nelson (Human Resources)
Business Started:	2/24/1999
Social:

About The Village Continuing Care Retirement Community

The Village is a Continuing Care Retirement Community located on the west side of Hemet, in the Inland Empire of Riverside County. The Village offers three levels of senior living on one campus; active, independent living in our four-story retirement residence with assisted living and skilled nursing right next door in our Village HealthCare Center. Peace of mind for both residents and their families.

We offer two great move-in options, Continuing Care program and monthly rentals!

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Freedom Properties Hemet

The Village Retirement Center

The Village Hemet - A Continuing Care Retirement Community

The Village Retirement Community and HealthCare Center

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Other Categories:

Nursing Homes

Addresses:

2400 West Acacia Avenue , Hemet, CA, 92545

Reputation Report

The Village Continuing Care Retirement Community

Complaints and Resolutions

Other Information