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2867 Sterne Place
Fremont, CA 94555
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(906) 284-5510

http://www.thermapillow.com

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Total Amount in Dispute:
$157.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against ThermaPillow closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

2 complaints against ThermaPillow

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1/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $76.50 Amount Settled: $0.00

Customer Complaint

12/24/2020

Ordered a pillow from an online merchant calling themselves "Thermapillow". My order in the amount of $76.50 has not been received and after checking online I found numerous complaints identical to mine. It appears to be a scam. This is the only contact email I have - mailto:support@thermapillow.com. Their Instagram and Facebook accounts have turned off the option to leave messages. Resolution Sought Full refund and for a scam warning to be issued online, if possible.

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1/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

12/21/2020

Thermapillow is a fake company and I was scammed. I'm usually very careful but I guess not this time. I bought one of the massagers and never received it. Later I read on google several other people saying the same thing. Resolution Sought I want my money back and I also want them shut down.

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