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ThermaPillow complaints

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2867 Sterne Place
Fremont, CA 94555 | Get Directions

(906) 284-5510

http://www.thermapillow.com

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Total Amount in Dispute:
$157.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against ThermaPillow closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against ThermaPillow

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1/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $76.50 Amount Settled: $0.00

Customer Complaint

12/24/2020

Ordered a pillow from an online merchant calling themselves "Thermapillow". My order in the amount of $76.50 has not been received and after checking online I found numerous complaints identical to mine. It appears to be a scam. This is the only contact email I have - mailto:support@thermapillow.com. Their Instagram and Facebook accounts have turned off the option to leave messages. Resolution Sought Full refund and for a scam warning to be issued online, if possible.

1/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

12/21/2020

Thermapillow is a fake company and I was scammed. I'm usually very careful but I guess not this time. I bought one of the massagers and never received it. Later I read on google several other people saying the same thing. Resolution Sought I want my money back and I also want them shut down.

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