Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/21/2021 Andreia W.

They should not be able to talk to you like your Nothing!

Since day one ( the owner ) has tried everything to get me kicked out. Asking why I keep coming back knowing I don't want help! Saying that I'm just there to get pills! Telling me No one wants to deal with you! Don the new director told me that not one person at 3 waters wants me there! They don't want to deal with me!! I've made remarkable changes in my life since I started there in 2018 that they refused to see! Telling me I'm the most Miserable person that stuck in the same spot and will never go anywhere!!! All because I don't get along with every one and I speak my mind. Whether I pass drug test or fail them they don't care they they say I've made no progress!!! They are luck I didn't go out the other day and OD on drugs because that was no way to talk to a Human being. The Director said he had been reading charts for 40 years and he knows I am measurable and I'm this and I'm that and no I'm not I even took an evaluation and asked everyone of my friends what they thought about me and it was nothing what that Director had to say!!They should not be able to talk to you like your Nothing! They made me sign a contract last week saying I'd comply with the group and one on one (I have been and have not missed one)But here I sit at 1:14. Pm I had a one on one scheduled for 12:00 noon. The Counselor never called me!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Three Waters Recovery Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is drug and alcohol abuse treatment centers.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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