Timothy Mahoney Enterprises

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege misrepresentation of the quality of merchandise, and unethical collection practices. Some customers complain products received are inferior in quality and not offered on a trial basis as represented. Other complainants report being harassed for payment for merchandise that was returned, shipped without authorization, or never received. Many complain of unwanted solicitations and harrassment. They allege receiving numerous collection calls from the company using repeated threats, abusive language and profanity. The company responds to some complaints by indicating orders are verified prior to shipment, reinterating their refund policy, threatening to report negative information to credit reporting agencies or threatening other means of collection. In some cases, the company picks up merchandise, closes accounts, or issues credits. In most cases, the company disputes the complaint allegations and accuses the complainant of lying. Some complaints remain unresolved, meaning the complainant was not satisfied with the company's response. Many other complaints remain unanswered.

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