Tirewire ratings, reviews and complaints - Online Retailers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege receipt of the wrong tires, the company increases the price of the tires or shipping charges after the order is placed, and difficulty contacting the company to correct the issue.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Tirewire closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the online sale of tires.

Primary Contact:	Andy Sachar (Contact)
Business Started:	8/1/2004
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

Other Considerations

Delticom AG also known as Tirewire, is no longer operating is the United States and is out of business. Delticom North America is not associated with Delticom AG or Tirewire. Tires-easy.com is now operated by Delticom North America.

Delticom North America is located in the service area of the Better Business Bureau of Alaska, Oregon & Western Washington. To obtain a current report on this company or to file a complaint you may contact the BBB of Alaska, Oregon & Western Washington located at 1000 Station Drive, Suite 222, DuPont WA 98327. You may also call 206-431-2222, fax 206-431-2211, or visit their website at www.alaskaoregonwesternwashington.bbb.org.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

DeltiCom AG

Tires-Easy

Websites:
There are no additional web sites.

Contacts:

Claudia Andras

Customer Service

Dennis Gehrmann (Customer Relations Manager)

Other Categories:

Automobile Tires Retail

Reputation Report

Tirewire

Complaints and Resolutions

Other Information