333 inquiries | Title Companies | Business Alert
(818) 478-7114
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B
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BCA's Summary and Analysis:
Complainants allege misleading advertising late delivery or non delivery of ordered documents and misrepresentation of the offer. Some complainants report they send in the required advance fee but receive nothing from the company. In other cases customers complain the solicitation is deceptively worded implying the filing is necessary or that the company will provide assistance with the process. ~~The company responds to some complaints by disputing allegations of deceptive solicitations and providing refunds when requested. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
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Company Info
This company's business offers homestead document preparation services.
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This company sends out solicitations by mail to new homeowners or homeowners who have recently refinanced their homes offering assistance filing homestead exemptions for a $47.95 fee. We suggest careful evaluation of the offer. Homestead declaration forms are not required and can be obtained from an office supply store. Once completed they can be filed with the County Recorders office for a small filing fee.~~It is against U.S. Postal Service regulations to mail a bill or invoice that is actually a solicitation unless it bears a clear disclaimer that such unsolicited invoice is for information only and not a request to pay. The best protection against phony invoices is knowledge and vigilance. Businesses should alert their bill-payers to be on the lookout for disguised solicitations; carefully review invoices from companies with which they do not normally do business; establish effective internal controls for the payment of invoices and verify all invoices with the person who gave authorization. Some solicitations could violate the law if they misrepresent information. The U.S. Postal Service requires solicitations that look like invoices bills or account statements to carry one of the following notices: ~~THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER or~~THIS IS A SOLICITATION FOR AN ORDER OF GOODS OR SERVICES OR BOTH AND NOT A BILL INVOICE OR STATEMENT OF ACCOUNT DUE. YOU ARE UNDER NO OBLIGATION TO MAKE ANY PAYMENTS ON ACCOUNT OF THIS OFFER UNLESS YOU ACCEPT THIS OFFER.~~This disclaimer must be in very large (at least 30-point) type and must be in boldface capital letters in a color that contrasts prominently with the background against which it appears. The disclaimer must not be modified qualified or explained such as with the phrase """"Legal notice required by law."""" It must be the one prescribed in the statute or alternatively the following notice prescribed by the U.S. Postal Service: THIS IS NOT A BILL. THIS IS A SOLICITATION. YOU ARE UNDER NO OBLIGATION TO PAY THE AMOUNT STATED ABOVE UNLESS YOU ACCEPT THIS OFFER.
There is an Alert on this business due to the BBB's concerns with the company's advertising. Please see the ad review section of the report for additional information.
On October 5 2012 we wrote to this company about the direct mail solicitations used by the company that resemble invoices for payment. ~~We believe the solicitation is misleading and asked the company to consider modifying the mailer to conform with Federal Postal Regulations. The company was given 10 days to respond.~~~To date we have not received a response.
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