Tokyo Toyota Repair LLC. ratings, reviews and complaints - General Auto Repair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Tokyo Toyota Repair LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing smog check, auto glass replacement, general diagnostic and vehicle maintenance services also tire sales.

Primary Contact:	Mark Kwan (President)
Business Started:	1/1/1993
Social:

Interested in Tokyo Toyota Repair LLC.?
Contact them directly!

Request Quote

Licensing

California Bureau of Automotive Repair

Verified License

License Number: 245932
Status: Cancelled

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

In California all auto repair shops must be registered with the Bureau of Automotive Repair (BAR) and should display a sign disclosing their registration along with your rights as a consumer. If you don't see a sign ask for it. All repair shops must provide a written estimate before repairs begin which includes prices of parts and labor charges. They cannot legally substitute parts or change the repair order without your authorization. When installing replacement parts the old parts will only be returned if you ask before the service is performed. Never sign a blank work order. To verify licensing or for answers to unresolved questions for service work you can contact the BAR at 800-952-5210.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Tokyo Tire Auto Center, LLC.

Tokyo Tire Auto Center

Websites:
There are no additional web sites.

Contacts:

David Wong

Kim Fleming (Assistant Manager)

Other Categories:

Automobile Smog Services

Automobile Tires Retail

Reputation Report

Tokyo Toyota Repair LLC.

Complaints and Resolutions

Other Information