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Top Tech Automotive

17 inquiries |
General Auto Repair Services

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2417 Thompson Lane NW
Cleveland, TN 37311-3524 | Get Directions

(423) 478-2964

https://toptechautotn.com/

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/14/2021 Molly K.

Front end alignment went wrong.

I went to Top Tech 11/29/21 for a front end alignment. I left and I wasn't even a mile down the road and my car started messing up really bad, to the point I was afraid to drive my car. I call top tech and tell them that I had just left the shop not even 5 minutes prior and now my car is not running correctly. Mind you, my car was running perfectly it just need an alignment. While I'm on the phone with this guy he tell me to open my hood and I quote "look to see if my tech left anything loose or open" couple things, for 1 I was so upset I didn't no what to look for, for 2 a front end alignment doesn't require the hood to even be popped. I also asked not to have any of my coolants refilled, just strictly for the alignment he assured me nothing else would be tampered with. I BARELY made it home and my husband checked the car out and found a fuel pressure cap off and just laying on my engine(under the hood) now I am $6350 deep in repairs and my car is STILL at a shop being fixed. Since my experience I have talked to SEVERAL people that have been scr**ed over by them. They didn't even offer to look at our car or even give us a diagnostic for what was wrong. My High pressure fuel pump went out, all 4 coil packs, all 4 spark plus, and compression cylinder 4 went out. Again, my car had zero acceleration problems before going to Top Tech. Not including what top tech charged up we are having to finance $6350, that also doesn't include the coil packs, or spark plugs.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Top Tech Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business provides general automotive repair services.

Primary Contact:	Brent Crago (Partner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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