Total Profit Control, Inc. ratings, reviews and complaints - Collection Agencies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers states they dispute the company's collection effort to collect on a debt because no other attempts or notification was received prior to their request for payment. Others complain the debt is invalid requested proof of the debt or disputed the amount owed. In a few cases customers state they received harrassing phone calls or inaccurate information was not removed from credit reports.The company responds to some complaints by explaining that they have to respond to customers directly and they cannot communicate information concerning their account to a third party without written authorization and a copy of the customer's identification. In other cases the company requested that the customer provide proof to substantiate the debt did not belong them or proof of payment. The company also provided explanations for the amount of debt owed or indicated that credit files would be updated based on the payment history.

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Complaint Closing Statistics

0 complaints against Total Profit Control, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company business is debt collection.

Primary Contact:	Curly Barrett (Vice President)
Business Started:	1/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to the Fair Debt Collection Practices Act you have the right to request validation of the debt from a collection agency. You may also request the collector stop calling. This request must be in writing. We suggest mailing the request by certified mail.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

T P C

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

3166 East Palmdale Blvd. Suite 112, Lancaster, CA, 93535

Reputation Report

Total Profit Control, Inc.

Complaints and Resolutions

Other Information