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Total Watch Repair, Inc.

671 inquiries |
Watches Repair Service

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17145 Ventura Blvd.
Encino, CA 91316 | Get Directions

(877) 805-9988

http://www.totalwatchrepair.co...

Monday - Sunday: 8:00 am 5:00 pm

Company Rating

AAA

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Customer Reviews

based on 14 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/18/2015 Jorge V.

Excellent service

I sent my Luminox automatic watch to Total Watch Repair because the crown was not setting properly. They provided a free repair estimate and, upon my approval, did a complete overhaul on the watch. It came back like in new condition. Everything works perfectly. And the final bill was less than the initial estimate. The Service Representative, Nicole, always answered my questions during the time it took to do the repair. One word of caution; you have to be patient, they do not rush their work and take their time to do a good job. Based on my personal experience, I do recommend Total Watch Repair! Thank you. Jorge

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Total Watch Repair, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Total Watch Repair services almost all watch bands. They specialize in watch repair and restoration for the most popular manufactures. Their services range from watch battery replacement to luxury watch restoration and ultrasonic cleaning.

Primary Contact:	Edan Taub (Owner)
Business Started:	1/1/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Watch Collection

Websites:

http://www.watchcollectionstore.com

Contacts:

Omer Taub (Business Development)

Claudia Morales (Sales and Office Manager)

Customer Service

Gayane Grown (Customer Service)

Orders

Addresses:

17145 Ventura Blvd. Unit A, Encino, CA, 91316

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