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Trafalgar Tours West, Inc.

1,266 inquiries |
Travel Agencies and Bureaus

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5551 Katella Avenue
Cypress, CA 90630 | Get Directions

(714) 937-4976

http://www.trafalgar.com

Monday to Friday: 5:30a, - 5:30pm
Saturday: 6:00am – 4:00pm
Sunday 7:00am – 2:00pm

Company Rating

AAA

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Customer Reviews

based on 3 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/8/2020 Sean C.

Terrible customer service. They don't honor their refund policy

It now day 100 from requesting refund and their policy says 90days. The customer reps only stall and don't permit you to speak to anyone besides them. They now are telling me it will be another seven days before I can expect a refund, this is after I was told a week ago it would be seven more days. When I told their associate today that I was told seven more days a week ago she only laugh. They have no sense of urgency or concern for their customer's concern. I will never do business with them again. I suggest those reading this to reconsider using Trafalgar Tours for your travel needs.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Trafalgar Tours West, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Trafalgar Tours West, Inc. provides travel agent and vacation tour services. We offer award-winning guided vacations and tours.

Primary Contact:	Janis Boteilho (Manager Client Support Services)
Business Started:	1/1/1947
Social:

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Licensing

Seller of Travel Program (CA AG)

Verified License

License Number: 2077132
Status: Active

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Trafalgar Tours West

Websites:
There are no additional web sites.

Contacts:

Christopher McConnell (Chief Financial Officer)

Client Services

Customer Service

Michael W. Kidd

Jamie Lopez

Addresses:

555 Theodore Fremd Avenue, Rye, NY, 10580

801 East Katella Avenue 2nd Floor, Anaheim, CA, 92805-6606

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