Trampoline Jumpers

Rotten Rusty Trampoline after 18 months.

We started contacting Trampoline Jumpers just before 18 months into our ownership of their rust bucket trampoline. We purchased a 15 ft round $2k trampoline. What a piece of rust bucket. The owners of this small dishonest business told me over the phone to just use WD40 it will be fine. He spoke highly of their products. My husband spent some time cleaning it up weekly and kept telling me "nope, this thing is garbage, it shouldn't be this rusty in 12 months, 18 months, this should last years." We called Trampoline Jumpers and when communicating with these people it’s a one week turn-around time each touch point to call, leave message, they call, leave message, you call, send email. They have ZERO memory of speaking on the phone. I feel as though it is a strategy to NOT be accountable. We think this is intentional, so time runs out of the warranty. You know, you are being patient, they give suggestions, you take time to act on suggestions, THEN BOOM nothing is getting better and warranty is over. Springs started popping off, left and right. Even when the kids were at school and I was on the Lanai. Just POPPING off. We sent pictures to Trampoline Jumpers. Nope, not good enough. THEY WANT US TO MAIL SPRINGS TO THEM. Incur more cost on rusty poundage of springs when we need to get NEW springs?? We need a new net. We need new D rings as they too are all rusted. My husband mentioned that the springs and the d rings are made of different metals that actually have a negative rotting affect when put together. When we emailed them and NEVER heard from them, they swore up and down they NEVER received my email (that was in my sent box by the way). Then one week later they are responding from the very same message they said they did NOT receive. I am sick to my stomach with the thought of how much we might spend on this dumb trampoline. 18 months to 3-year RUST time is HORRIBLE. DO NOT PURCHASE! They will NOT own up to warranty, your trampoline will rust asap and you will have incurred insurance costs, repairs, replacements. These people are extremely rude. If that is what you prefer in your service, by all means. We have friends that have trampolines from other distributors with NO ISSUES. Good luck!

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