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Transamerica Life Insurance Company

  148 inquiries |
Retirement Planning Services

4333 Edgewood Road NE
Cedar Rapids, IA 52499
| Get Directions

(800) 797-2643

http://www.transamerica.com

Company Rating

C

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Customer Reviews

based on 1 review.

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Complaint Experience

50%

Complaint Resolution Index (CRI)

4 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/18/2019

Tell me what's going on with the life insurance policy in a timely manner.

Called several times. No feed back. Waited on phone for 20 mins was switched to a answering machine. Horrible costumer service. Still waiting on information from 30 days ago.

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Complaints and Resolutions

Total Amount in Dispute:
$14,830.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

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Complaint Closing Statistics

4 complaints against Transamerica Life Insurance Company closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
3 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

This company's business offers retirement planning services.

Primary Contact: Consumer Affairs Complaints
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

Transamerica
Transamerica Term Life Insurance
Transamerica Corporation
Transamerica Retirement Solutions Corporation

Websites:

Contacts:

Denise Kane (Senior Consumer Affairs Consultant)
Kathleen Cress (Consumer Affairs Analyst)

Addresses: