Travel Values Alert Club ratings, reviews and complaints - Vacation Clubs

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of services offered, failure to provide services, difficulty procuring free tickets as advertised, and failure to provide refunds. Customers complain they pay for a travel club membership with the understanding they are purchasing airline vouchers worth $1600 for $189. However, they receive nothing from the company except stall tactics in the form of e-mail messages directing them to dead links or non-existent websites. Many claim they have been pursuing their refund rights for several months without results. Other complainants allege are unable to contact a live person, and fail to receive their two free airline tickets as advertised.

The company responds to some complaints by disputing that customers purchased travel vouchers. They contend that customers purchased the travel publication only. The company claims to provide adequate instructions to customers on claiming the airline tickets and reminds complainants that all promotional literature clearly states they only accept inquiries or account changes by e mail.

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Complaint Closing Statistics

0 complaints against Travel Values Alert Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing travel club services.

Primary Contact:	Scott Roberts (Owner)
Business Started:	9/1/2002
Social:

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Licensing

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered.

To verify registration you can visit http://oag.ca.gov/travel, or you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013, or by faxing your query to (213) 897-8846.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company previously sold a travel club membership providing information, and discount travel arrangements. As of November 26, 2003 the company notified thier existing clients, they no longer offer a travel club membership. They sell a travel guide for a one time fee of $349, and a monthly newsletter subscription. As an incentive to purchase their publication, two free airline tickets are awarded to purchasers. The airline ticket promotional offer is fullfilled through a seperate company called First Choice Vacations which TVA has purchased ownership interests in. Prior to the merger, the promotional awards were fullfilled by The Guest List. Tickets are only available to those who purchase the "Best of TVAC" travel guide.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Two Percent Solution

Mystical Vacations

Websites:
There are no additional web sites.

Contacts:

Deanna Bush

Addresses:

5000 Birch Street Suite 3000, Newport Beach, CA, 92660

Reputation Report

Travel Values Alert Club

Complaints and Resolutions

Other Information