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Trophy Line Transport

  30 inquiries |
Moving and Storage Companies

389 Neches Trace
Palestine , TX 75803
| Get Directions

(903) 724-0754

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/2/2020

They arrived unprepared and then ran-over & killed my dog!

On February 12, 2016 at 8:02am, Transporter Jeffrey arrived alone, in a 4-door Dodge with Texas plates. Cage would not fit through the door. Transporter Jeffrey wanted us to remove all the zip-ties and monkey from crate, break the crate down, put it into backseat of the truck, re-erect the crate, zip-tie it, and put monkey back into the crate, and finish zip-tying it closed. I explained this was not practical, as there was too much of a chance for an escape, that monkey's are quick and unpredictable. In an effort to make the transport happen, I asked Jeffery to go to WalMart and purchase tie-wraps (as we were out). Let me explain here . . . . I am a USDA Licensed Breeder of Domestic and Exotic Animals. It seems here of late, the Transporters we hire for moving animals all across the Country, come to us saying they have their necessary licenses, experience, etc.; when, in fact, they do not. It is very frustrating, to say the least, as there is a lot more time and effort getting an animal ready for transport, than just throwing them on a trailer or in a cage/vehicle the morning of and sending them on down the road. Larry, my husband, is so annoyed over the lack of intelligence people have for the sake of making an almighty dollar; and neither of us do '***' very well anymore, being in our 60's. During all of this, Honey, one of my most cordial Pembroke Welsh Corgi's, was at our feet and Jeffery had been petting her, and we did have a brief conversation about her. Honey got-up and went to her usual spot, just under our 35' flatbed hay-trailer (pictured as it is usually parked and was on 2/12), and laid down; (you can turn a tractor trailer around in our parking area, as this is a farm). Jeffrey got in his truck and immediately was on his cell-phone and driving straight, so he could turn around. It was obvious he was not paying attention, as he drove way too close, along the side of the flatbed trailer; (while the rest of the parking area was wide open). Had Larry not hollered to get Jeffery's attention, he would have sideswiped our dually's fender. Jeffery turned his truck around, (still fumbling with his cell-phone), and was heading out when Larry saw that Jeffery had run-over Honey, and started yelling for him to stop; (Jeffery was still on his cell-phone). I saw Honey and went hysterical, Larry was beside himself, and Honey had already bled-out, as Jeffery had run-over her head and smashed it flat. Jeffrey finally got out of his truck and saw what he had done, then got back in his truck, and drove away; never saying a word to us. It was at least 20 minutes before I got myself together enough to call Cassie, (the only telephone number I had); she knew nothing about it, and instantaneously began defending Jeffery, saying he did not see the dog, he did not do it on purpose, that it was an accident, trivializing the incident, and hung-up. I tried to call back, Larry tried to call Cassie back; but, she would not answer the phone; and, Jeffery was gone; which left Larry and I with Honey lying on the ground, half under the trailer, with a squashed head, in a pool of blood, dead. We were so upset.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Trophy Line Transport closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is providing moving services.

Primary Contact:
Business Started: N/A
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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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