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Turners Outdoorsman

284 inquiries |
Guns and Gunsmith Shops

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11738 San Marino Street Suite A
Rancho Cucamonga, CA 91730 | Get Directions

(909) 590-7425

http://www.turners.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/19/2020 Jared S.

I want to be treated fairly and legally do business with this establishment like everyone else.

On this day 08/18/2020 Around 11:30 AM I was denied entry to Turners Outdoorsmen (2246 Griffin Way) by the entire staff including the store manager Dustin for not wearing a Face Covering due to an existing medical condition that doesn't allow me to cover my face. This is a direct violation of CA Civil Code 51b and I've already filed a Complaint with the district manager of this establishment as well as the DFEH. I've read the Civil Laws out load to the gentleman guarding the Front door as well as emailing the Laws of equal rights to the Store Manager. I want this business to understand the Civil Rights Law that state all persons must be treated equally regardless of ethnicity, religion, race, mental/physical disability etc. I want to be treated fairly and legally do business with this establishment like everyone else.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Turners Outdoorsman closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Turners Outdoorsman has been in business since 1971, providing the sale of fishing, hunting, firearms and shooting supplies.

Primary Contact:	Bill Ortiz (Vice President of Operations)
Business Started:	1/1/1971
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Turner Sporting Goods

Turner's Outdoorsman

Websites:
There are no additional web sites.

Contacts:

Rob Zubak (Director of Sales)

Other Categories: