Turner's Supply Company ratings, reviews and complaints - Office Supplies - Sale by Deceptive Telemarketing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company uses misleading and deceptive sales practices in order to obtain orders of toner. Businesses complain that this company's representatives call misrepresenting that they are a regular supplier saying that the price for their toner is increasing but they can offer a deal if they authorize an order. The complainants then discover the company is not their regular supplier when they receive an invoice and they experience difficulty getting the company to void invoices.

The company generally responds to complaints by denying allegations that they misrepresent who they are, They claim they make it clear on the phone, and during the order confirmation who they are and the complainant agreed to receive the order. In some cases the company voids invoices, closes accounts, or informs that no order has been processed.

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Complaint Closing Statistics

0 complaints against Turner's Supply Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the sales of toner via telemarketing.

Primary Contact:	Daniel CJ Ellis (President/Owner)
Business Started:	1/14/2009
Social:

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Licensing

Telephonic sellers are required by law to maintain a $100,000 bond and register with the Attorney General. Unregistered sellers may not solicit in California if their business or prospective purchasers are located in this state. To obtain registration information or file a complaint write to: Office of the Attorney General, Public Inquiry Unit, P.O. Box 944255, Sacramento, CA 94244-2550 or call, (800) 952-5225.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When solicited by telemarketers offering business supplies, we urge extreme caution. Complaints against this type of company generally allege that telemarketers mislead customers in believing they are the regular supplier, misrepresent product offers, ship unauthorized orders, or charge exorbitant fees for supplies. Request that the caller send a catalog or brochure describing the items and its prices. To minimize misunderstandings, designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives, immediately write to advise the company of your intent to keep the shipment as a free gift unless pick up is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Turner Supply Company

Turners Supply Company

Websites:
There are no additional web sites.

Contacts:

Tony Ross (Manager)

Customer Service Department (Representative)

Reputation Report

Turner's Supply Company

Complaints and Resolutions

Other Information