Tuscany Fountains ratings, reviews and complaints - Patio and Outdoor Furniture Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants for this company allege they pre pay for patio furniture and deco items at trade shows and convention centers that are not delivered as agreed. Customers complain they are unable to reach the company to inquire on the status of their orders, or request credits or refunds.

The company responded to a few complaints by agreeing to ship delayed orders, or issue refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Tuscany Fountains closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of patio furniture and decor, sold at trade shows or other temporary locations.

Primary Contact:
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Read and understand all contract terms and conditions, paying special attention to cancellation and refund policies.

Almost any contract entered into in your home or somewhere other than the seller's place of business, can be canceled by sending a written notice of cancellation to the seller by midnight of the third business day after the consumer signed the contract. The contract must be for consumer goods costing $25 or more. The company must also provide you with a cancellation notice along with instructions on how to cancel.

You also may be able to cancel a contract if your consent to it was obtained by the seller's fraud, high pressure tactics, or misrepresentation. Another reason might be if the product purchased fails through no fault of yours. If your consent to the contract was induced by the seller's fraud, or was given by mistake, under duress, menace or undue influence, you can also elect to rescind the contract. The buyer also has a right to rescind a contract when the contract is unlawful for causes which do not appear in its terms or conditions.

The provisions on rescission, also apply when the right to rescind is conferred under another statute, the California Unconscionability Law. A court has the power to refuse to enforce a contract or a clause in a contract that is deemed unconscionable.

Other Considerations

On August 3, 2007 we verified that this company's listed phone number is being reported as disconnected or no longer in service.

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

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Additional Info

DBAs:
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Websites:
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Contacts:
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Reputation Report

Tuscany Fountains

Complaints and Resolutions

Other Information