TwoLiveCustoms LLC

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

This business appears to offer custom painted shoewear online. Shoppers should excersize caution when shopping online with any retailer that does not provide contact information other than an email address. In addition, the company has a no returns, no refunds, & no cancellations policy.

This business does not display a phone number or address to locate them should you have a question or problem. In addition, the website at the time of this writing is fairly new. The registration of the website is private and it appears that the operator is hiding their information. Please see the complaint experience section for a summary of complaint allegations.

The Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule protects consumers who shop by mail, telephone, computer, or fax. According to this regulation, companies must ship your order when promised or within the time stated in its ads. If the company doesn't specify a shipping time, it must send the merchandise within 30 days. The time begins as soon as the company receives your completed order, whether they charge your account at that time or not.

If there will be a delay, the company must contact you immediately and give you the option to either agree to a new shipment date or cancel the order for a full refund. If the merchant cannot meet the revised shipment date, they must again contact you to notify you of the delay and give the option of waiting or cancelling, or cancel the order themselves and provide a prompt refund.

If you decide to cancel your order, and you paid by credit card, the seller must credit the account within one billing cycle. If you paid by cash, check, or money order, the merchant must mail your refund within seven business days.

The rule does not cover subscriptions, such as magazine subscriptions and similar deliveries, except for the initial shipment; orders made by collect-on-delivery or COD; transactions covered by the FTC Negative Option Rule, such as book and music clubs; and services, such as mail order photofinishing.