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Unaka Auto Sales

21 inquiries |
Used Car Dealers

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810 North Roan Street
Johnson City, TN 37601 | Get Directions

(423) 232-0196

https://unakaautosales.com/

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/21/2019 Dawn B.

Don't tell people they can defer a payment when you won't let them anyway.

I bought a car from the dealer named above and this is the 3rd car I bought. It had a check engine light on, error code said catalytic convertor error. So I bought it to a muffler shop where I found out I was sold a car that had been straight piped (no catalytic converter)! And they told me when I took out the loan that I could defer a payment when I was laid off. I went to ask if I could defer a payment, but they told me no, they couldn't do that for everyone. I looked up their site and saw customer reviews. I saw I wasn't the only one they have done this to. The cost for me to put a catalytic convertor was $273.75. I have two and a partial payment left on this car and will not buy another one from them. I would like for them to stop their bad business practices, and don't tell people they can defer a payment when they won't let you anyway, and make sure they don't sell anymore illegal cars!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Unaka Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a used car dealership.

Primary Contact:	Bill Paterson (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Unaka Auto Sales Inc

Websites:
There are no additional web sites.

Contacts:

Customer Service

W R Patterson (Owner)

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