United Career Systems

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants generally allege misrepresentation of the offer and difficulty obtaining refunds. Others complain that the software did not function properly, or they were unable to complete the training, or difficulty obtaining support. Some customers complain that physician listings are outdated, incorrect, or outside their general area. They also report verbal representations of unfulfilled promises for clients or difficulty understanding the software. In some cases, complainants allege they are unable to unable to find work in the industry as implied at the time of purchase. Most complainants requested refunds.

The company responds to most complaints by generally denying refund requests, by advising complainants they purchased the plan from another company (Stewart Marketing), and must pursue refunds by contacting the previous owner of the company (no longer in business), or by directing clients to their support team for assistance. Allegations of misrepresentation and inadequate customer service were generally not addressed but instead explained that the customer could currently log in to their website and complete training or obtain further assistance by calling their telephone support line. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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