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United States Pools Corporation

114 inquiries |
Swimming Pool Contractor

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41905 Boardwalk, Suite P & Q
Palm Desert, CA 92211 | Get Directions

(760) 674-9700

http://www.unitedstatespools.c...

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/27/2014 Brad J.

Great Customer Service And Pricing!

Love the selection, very friendly customer service, on time delivery of my spa, will definitely come back to buy all my chemicals, and if my friends ever need a spa or any pool chemicals or parts united states pools will be recommended!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against United States Pools Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

United States Pools offers new pool construction, pool remodeling, plaster & pebble finishes, pool repairs & maintenance, and much more. We serve both residential & commercial properties in the lower desert areas.

Primary Contact:	Michael G. Silverberg (General Manager)
Business Started:	11/2/2006
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 891048
Status: Expired

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Front Desk

George Nilan (Operations Manager)

Jesse Galarza (Commercial Service Manager)

Joel Sanchez (RME)

Mark Wasson (Customer Relations Manager)

Other Categories:

Pool and Spa Maintenance Services

Addresses:

74-818 Velie Way Suite 2, Palm Desert, CA, 92260

74818 Velie Way, Suite 2, Palm Desert, CA, 92260

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