Universal Health Solutions ratings, reviews and complaints - Mattresses and Bedding Wholesale

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging difficulty obtaining refunds or contact with the company after merchandise is returned. Other complainants allege product was not delivered. All complaints remain unanswered due to the fact that the Bureau has received return mail for this company and the telephone numbers are disconnected. The Bureau cannot trace addresses or telephone numbers of companies or principals.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Universal Health Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is selling therapeutic magnetic products, mattresses and chairs.

Primary Contact:	Debra Schuman'serap (President)
Business Started:	1/1/1972
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The company has now closed its doors due to financial difficulties. They have told us they will not pick up merchandise and process refund requests. If the company does file bankruptcy, customers should receive a notice and appropriate claim form. To verify if the company filed bankruptcy call the United States Bankruptcy Court at (213) 894-3118 or visit their website at www.cacb.uscourts.gov. We suggest disputing purchases made by credit card with your credit card company. By law, consumers have 60 days from the billing date to dispute the charge with the credit card company. Visa has a 120 day period. After the 60-day period, a charge cannot be reversed unless the seller consents. If the order is canceled, we suggest that the product be returned in sufficient time to permit a credit card dispute to be filed.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

National Seminar Services, Inc.

Websites:
There are no additional web sites.

Contacts:

Eric Schuman'serap (Director)

Mark Adams (Customer Service Manager)

Richard Thomas (Sales)

Debra Pauline

Addresses:

13450 Maxella Avenue Suite 225, Marina Del Rey, CA, 90295

Reputation Report

Universal Health Solutions

Complaints and Resolutions

Other Information