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Universal Pet Travel

348 inquiries |
Pet Transportation Service

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1951 West 230th Street
Torrance, CA 90501 | Get Directions

(310) 539-0101

http://www.universalpettravel....

Monday - Friday 9:00am - 5:00pm

Company Rating

AAA

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Customer Reviews

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Universal Pet Travel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We provide pet transportation services, such as; flight arrangements and door-to-door pick up and delivery. We provide a one of a kind all-encompassing experience for your pet. We treat your pets like our very own.

Primary Contact:	Paula Odum (Owner)
Business Started:	10/30/2007
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company has informed the BBB that they have been receiving calls and emails from consumers confusing their company with an entity named "Universal Pet Relocators" in regards to payments made to an overseas account for delivery of puppies. Universal Pet Travel is the only registered DBA for this business and they have no connection to "Universal Pet Relocators" whatsoever.~~Consumers who suspect they have been victims of international email fraud may register a complaint with the Federal Bureau of Investigations at: www.ic3.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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