U.S. Advocate Law Group ratings, reviews and complaints - Foreclosure Consultants

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to obtain loan modifications, or otherwise provide foreclosure assistance services. A few customers allege after cancellation of services or failure to obtain the loan modification the company fails to provide refunds. All complainants allege difficulty contacting the company and failure to return calls.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against U.S. Advocate Law Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing loan modification, debt negotation and other legal services.

Primary Contact:	Customer Service
Business Started:	9/1/2008
Social:

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Licensing

On September 21, 2009 the California Bar Association announced that this law firm and its principal Jeffrey Nemerofsky are under investigation in connection with "misconduct related to loan modification businesses." Although Bar investigations are generally confidential until formal charges are filed, confidentiality may be waived when warranted for protection of the public. The investigation is currently pending.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Effective October, 2009 in California, it is illegal to collect any fees, regardless of the form, for negotiating or attempting to negotiate a loan modification for a residential mortgage. All modification services must be fully completed before any money can be collected. It is also illegal to divide fees or services into components for the purpose of avoiding this law.

HUD approved housing counseling agencies are exempt from this law. For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

US Advocate Law Group, P. C.

Websites:
There are no additional web sites.

Contacts:

Lauren Donovan (Accounting)

Dan Trznadel (Customer Service)

Other Categories:

Attorneys

Legal Services

Reputation Report

U.S. Advocate Law Group

Complaints and Resolutions

Other Information