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U.S. Auction Online

4,511 inquiries |
Internet Auction Service

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438 North Frederick Avenue Suite 318
Gaithersburg, MD 20877 | Get Directions

(800) 596-9613

http://www.usauctiononline.com

Company Rating

BBB

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Customer Reviews

based on 4 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/31/2023 Tony M.

Nutty Bidding Here - overpaying by bidders

I tried this place thinking, OK this may be good to look at. While I believe Auctions by nature you tend to get a decent deal, not crazy cheap, but decent. These people are OVERPAYING for items they can Google and have multiples pop up for less money, not including the $18-25 dollars to ship a small item or the 10-23% hammer fee. So, the item I tried was $81 (decent price) + 36 in shipping and hammer fees (a lot - we'll see how it's shipped). My auto bid went right to the top and then stopped. So, I knew of the cost associated before bidding, but that's not my issue - What is? I asked for a bidding history - none was provided. They stated you can see during the auction; you can see the history. Okay, be transparent and provide to me as I set auto bid and not sit and watch it. Watch the bidding increments too, they are a minimum of $10 to $100 required increase. Not sure of this place as they are vague in some of the answers or just don't understand the questions..... You may like it, but not for me.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against U.S. Auction Online closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is internet auction service.

Primary Contact:	Customer Support
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

US Auction Online

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

12810 Wisteria Drive, Suite 201, Germantown , MD, 20874

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