US Auto Management of California, LLC ratings, reviews and complaints - Loan Brokers

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, damaged credit histories, damaged vehicles, and financial losses. Some complainants allege that the sub-leasor failed to make payments as agreed causing damage to their credit histories and financial hardships. Other customers complain sub-leasors breached contract terms, and the company failed to provide assistance in locating and repossessing vehicles. In one case, the sublessee failed to make the lease payment and the customer was forced to track down the lessee himself, handle the inspection and close out of the lease himself. He lost his 750.00 deposit, and the company failed to provide services. The company responds to a few complaints by forwarding proof of payments and insurance to the customer, stating they always communicate and follow-up with the customer on a timely basis, or explaining the money is owed by the user of the vehicle, not the company. Most complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against US Auto Management of California, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing auto loan relief services.

Primary Contact:	Ron Nickle (CEO)
Business Started:	7/1/1999
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Subleasing or conditionally selling your vehicle has both practical and legal issues to consider. First, as registered owner, you may be held responsible, by law, for traffic violations, accidents, and mileage limits and wear to the vehicle as you agreed to in your lease. Also, if the sublessee fails to make the payments, your credit will be impaired. You will also be responsible for any other damages to the vehicle. Also, nearly all purchase and lease agreements prohibit any type of assignment to any third party. Any assignment will therefore put the party in breach of contract. If you are having trouble maintaining your car payments, it is best to work such matters out with the lender or lessor.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Shelia Nickle (Owner)

Owner

Addresses:

5205 Elkhorn Blvd, Sacramento, CA, 95842