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US Auto Mart Inc.

45 inquiries |
Used Car Dealers

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5800 East Truman Road
Kansas City , MO 64126 | Get Directions

(816) 483-1810

http://www.usautomartinc.com

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/6/2021 Quincy B.

The lady in the office let him test drive the vehicle before me

Today I attempted to purchase a cash vehicle from u.s auto on 5800 Truman Rd. I made it there 30 minutes after opening trying to purchase a vehicle off the lot. I stood there and waited for the mechanic to charge up the vehicle to test drive. I was the first person/customer on the office inquiring about the care cash in hand read to purchase a white guy came in after me. The lady in the office let him test drive the vehicle before me. I sat there puzzled as she gives the young lady a funny look and sent the white man to the vehicle to test drive after I been sitting there waiting for the vehicle to charge she sale the vehicle to the white man who came in after me. While I'm talking to the clerk she discriminated against me. I started to video the thing because I was in disbelief. I couldn't believe that this just happened so I wanted to record a video they told me to get off the lot they were calling kcpd on m e to scare me off my feelings were hurt that wasn't fair at all I need to file a complaint

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against US Auto Mart Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is used car dealers.

Primary Contact:
Business Started:	N/A
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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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There are no additional DBAs.

Websites:
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