V-Que Company ratings, reviews and complaints - Pool Parlors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege non-delivery of orders, and difficulty obtaining refunds for returns or undelivered items. The company responded to a few early complaints by agreeing to ship orders, or by issuing refunds. Recent complaints have remained unanswered, or the company has refused to accept mail correspondence from the Better Business Bureau.

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Complaint Closing Statistics

0 complaints against V-Que Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing the sales of billiard supplies.

Primary Contact:	Rex Cratty (Owner)
Business Started:	1/1/1996
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period, they are required to notify the buyer in writing of the delay, and give the option of waiting, or having their money returned within 7 days. Credit card payments must be credited within one billing cycle.

Other Considerations

Mail we sent was marked refused or returned from this company. Although the company appears to be in business, we have been unable to obtain responses to complaints and/or requests for other information.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

VQue Billiards

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

V-Que Company

Complaints and Resolutions

Other Information