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Value World

14 inquiries |
Thrift Shops

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600 Telegraph Road
Pontiac, MI 48341 | Get Directions

(734) 728-4610

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/25/2019 Taylor H.

Poor customer service.

I went shopping at Value World @ 8:30pm 3/15/19 and was told that I needed to hurry up because they were about to close at 9pm. Me and a friend of mind politely agreed to shop faster. After we both made purchases the older employees continued to talk down to us and say that we were inconveniencing them because they're now closed. Two of the older employees were on our backs as we walked to the door to leave the store. As I continued to walk out one of the younger employees boyfriends was outside waiting for her. He was looking very angry. It was now 9:04pm. Me and my friend continued to walk to the car weary of the boyfriends angry disposition. As we get closer to our car the boyfriend began cursing at us and telling us that we were not welcome at Value World anymore. Me, not having the best of hearing asked "could you repeat that?" That is when the Value World employee began to say that we are not welcome at this Value World and and to get the F out of here. Mind you I've been shopping at this value world since I was a kid. I'm 28 now. I also live a block away. Teach better customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Value World closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is thrift shops.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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