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Vanguard Vehicle Armor complaints

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2312 Park Avenue #474
Tustin, CA 92782 | Get Directions

(888) 684-1273

http://www.vanguardvehiclearmo...

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Total Amount in Dispute:
$18,764.00

Total Amount Settled:
$3,530.00

Complaint Experience

29%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

14 complaints against Vanguard Vehicle Armor closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
9	Unanswered

14 complaints against Vanguard Vehicle Armor

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4/24/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/31/2025

I have extended warranty with Vanguard Vehicle Armor and ever since I have been with them I have had complications for there help. I payed to them $168.00 for 18 months sometimes I can't reach them on 5he numbers they have given to me also there is a claims number difficulties with that number also, they have been g8ving me the run around tha5 8s not fair I put my money into this for what no help from them. My extended warranty is not up until November 27 th of 2026 they have never sent me paperwork, only my cards th8s is not right. Resolution Sought To seebif I can get my m9ney back. They have never helped me just runaround

4/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $6,388.00 Amount Settled: $0.00

Customer Complaint

3/11/2025

Vanguard sold me 2 warranties for my vehicles for 48 months each and now that I have a problem the company that is supposed to repaired said that it was cancel from vanguard they lie to me and took my money I try to call but no number is working I need answers my phone number is 415-235-8971 Resolution Sought Refund or pay for the repair that they said the warranty was for it

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