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Vaultus Gold

1,507 inquiries |
Gold, Silver, and Platinum Dealers

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31324 Via Colinas Suite 111
Westlake Village, CA 91362 | Get Directions

(833) 511-4653

http://www.vaultusgold.com

Call our team and get started today. Our number is (833) 511-4653.

Company Rating

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Customer Reviews

based on 19 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/11/2023 Tommy H.

The most trustworthy company!

The folks at Vaultus Gold are amazing! I have dealt with 2 other nationally known gold companies and I will only use Vaultus Gold for now on! Their pricing, their customers service and their execution was A1! They are super trustworthy!!! Derek created the perfect plan for me. He sent me a quote based on today's prices. I was supposed to send the wire today and I made a mistake and did not get it to them in time. Gold went up $20 from the quote they gave me, they still honored the pricing! True Americans! I will only go with folks like this!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Vaultus Gold closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Vaultus Gold is a committed group of metals and business professionals dedicated to providing you with First Class service, education, and advice on protecting your retirement and financial portfolio by investing in precious metals.

Primary Contact:	Matthew Bogust (Manager)
Business Started:	5/23/2022
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Vaultus Group, LLC

Websites:
There are no additional web sites.

Contacts:

Kate OBrien

Information

Derek Pacheco (Managing Partner)

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