Vega's Auto Care ratings, reviews and complaints - General Auto Repair Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company did not properly repair the car and it had to be fixed again by another mechanice. Another complainant alleges the tow truck driver charged more than the amount quoted over the phone for towing services. Both complaints remain unanswered.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Vega's Auto Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is general auto repair services.

Primary Contact:	Horace Vega (Owner)
Business Started:	12/1/1982
Social:

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Licensing

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

On November 27, 2002, the business Owner informed the Bureau that he will not respond to complaints presented by the Bureau.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Vega's Towing

Websites:
There are no additional web sites.

Contacts:

Barbara Vega (Manager)

Reputation Report

Vega's Auto Care

Complaints and Resolutions

Other Information