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Veros Credit, LLC complaints

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2333 North Broadway, Suite 400
Santa Ana, CA 92706 | Get Directions

(888) 891-8807

http://www.veroscredit.com

Mon-Fri: 9am - 6pm

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Total Amount in Dispute:
$13,577.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

2 complaints against Veros Credit, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

2 complaints against Veros Credit, LLC

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11/20/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $13,577.29 Amount Settled: $0.00

Customer Complaint

10/26/2023

I am experiencing a claim made by Veros Credit, LLC., a business that I have never had any business dealings with or any contract(s) with, concerning an alleged debt. I have requested on several occasions for Veros Credit to send me a copy of the Recorded Promissory Note itemizing any monies given to me by Veros Credit, LLC., in order for me to evaluate their claim and substantiate the debt. I am only asking this in accordance with Consumer Credit Laws regarding Consumer Credit Transactions. Resolution Sought To produce the Recorded Promissory Note signed by Veros Credit, LLC., and Andrea Ellen Howard, in order to settle the matter. I have never done any business with Veros Credit, LLC., and need them to substantiate their claim so I can settle the matter.

Company Response

11/7/2023

This communication is in response to a consumer complaint received on October 26, 2023, filed by Andrea Howard regarding the above referenced ID Number. The details of this communication were forwarded to Veros Credit’s Compliance Department where an investigation into this matter was conducted. In the consumer complaint, Ms. Howard claims to be seeking verification of debt from the Company. According to our records, on October 28, 2019, claimant and Hawthorne Motors Express entered into a Retail Installment Sales Contract (RISC) for the purchase of a used 2013 Volkswagen Beetle Convertible. The RISC was assigned to CIG Financial, and in September 2023 assigned to Veros Credit (Company”). An account was created reflecting the obligations thereunder. Under the terms of the RISC, Claimant promised and agreed to repay the principal amount financed in the sum of $11,239.59, plus a finance charge expressed as interest at the annual percent rate of 23.99, as more particularly described in the purchase agreement, in monthly installment of $323.30 over 60 months. The Company, on October 10 and October 20, 2023, previously responded to requests seeking the same information, and views this complaint as duplicative. Moreover, claimant has initiated a lawsuit, in the Superior Court of Los Angeles County. Except as provided herein, the Company will not comment on matters that directly or indirectly relate to active litigation.

9/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/22/2022

My credit report shows that I missed a payment. I never missed any payments. Please correct this mistake as soon as possible. Resolution Sought To correct their mistake of my missing payment, I never missed any payments.

Company Response

8/31/2022

Upon review of the account, our records indicate your tradeline details were reported correctly to the credit reporting agencies. The account payment history reflects Active and Current, we have not reported a late payment. Should Ms. Casseus need further assistance, she is encouraged to contact the Credit Reporting Agencies directly.

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