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Veterans Moving Help LLC

234 inquiries |
Moving and Storage Companies

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3010 SW 23rd Terrace #44
Gainesville, FL 32608 | Get Directions

(323) 328-6215

http://www.veteransmovinghelp....

Our Moving labor crews are available nationwide, 24 hours a day 7 days a week.

Company Rating

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 5/8/2021 Randy B.

One guy shows up, is late, and the second guy shows up 4 hours late.

Not to take away from either of the loaders, but I ended up paying for 6 hours where had we had two guys from the start we'd have been done within my 3 hour window. I had everything boxed, or it was furniture and some was wrapped and shrunk. Where it wasn't, I waited until the help arrived, because orientation of furniture would determine how and what side got a moving blanket. I ended up being the second guy for four hours, and while I was staying the the first guy, I'm 60 and the reason I paid for this was because I did not wan to do the heavy lifting any more. The other thing I'm very concerned about is that neither guy who showed up to help was a Vet. After calling the VMH at least three times to get the help that was promised, I don't believe the guy who answered the phone was a Vet either. If this is a company misusing the name to mislead customers that it is hiring Vets, they need to stop! I'll be filing a complaint with the BBB for this interaction. I paid both helpers well above the agreed rate, it was not their fault, and the guy who showed up 4 hours late was a call-in from the company, and he had over an hour drive to get to me. Both were great help, but that does not negate any of my concerns, or having to do half of the work myself.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Veterans Moving Help LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

We have ample experience in the loading and unloading of rental trucks to include U-Haul, Penske, Budget, and Ryder.

Primary Contact:	Gregory Sledge (Owner)
Business Started:	3/26/2013
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Licensing

This company may be required to be licensed or registered for the services they provide. To check the status of this companyâ€™s license or registration please contact Florida Department of Agriculture and Consumer Services at http://www.freshfromflorida.com/Divisions-Offices/Consumer-Services/Business-Services/Moving-Companies or call 850-410-3800.~~This companyâ€™s license number is IM2285~

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Veteran's Moving Help, LLC.

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