VetFINANCE Group ratings, reviews and complaints - Other Financial Services

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege loans are not funded, difficulty contacting the company to check the status of their loan or to request a refund, and failure to issue refunds when services are cancelled.

The company generally responds to complaints by offering to continue securing loans, issuing refunds.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against VetFINANCE Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Vet Finance Group provides specialty financing programs and value added services for Veterinarians nationwide. We focus exclusively on financial services for Veterinarians.

Primary Contact:	Ron Patterson (Managing Partner)
Business Started:	2/1/2006
Social:

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Licensing

As of our last verification on July 27, 2010, we could find not evidence that this company possesses a license as a California Finance Lender with the Department of Corporations (DOC). For the most up-to-date information regarding license status, consumers may contact the DOC by visiting their website at www.corp.ca.gov or calling (866) 275-2677.

As of our last verification on July 27, 2010, t we could find not evidence that this company possesses a license with the California Department of Insurance (DOI). For the most up-to-date information regarding license status, consumers may contact the DOI by calling (800-967-9331 or visiting their website at www.insurance.ca.gov.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

Vet Finance Group

Websites:
There are no additional web sites.

Contacts:

Customer Service

Insurance Services

Sales