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Vinyl Concepts, Inc.

223 inquiries |
Fence Contractors

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1270 Rancho Conejo Blvd.
Newbury park, CA 91320 | Get Directions

(877) 528-4695

http://www.vinyl-concepts.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/17/2022 Wendy R.

Not an honest company

The fence installation was great. My review is about the boss and the employees. When everyone of the representatives of this company came to our home, they all agreed that my fence was failing and eventually fell over due to my neighbors deck crumbling into it. The weight from the cement from my neighbors crumbling cement deck eventually pushed my fence over. The first person who measured, second person who measured and the installer all concurred with this. When the time came to get a letter from this company explaining this, they refused me. I was first told that it was in my past estimate. I took a photo and sent it to them showing them it was not stated in any estimate. And the boss told one of the employees to tell me they would not to be involved. However, it is the truth and stated by these employees. I am the person who paid for the fence, the customer. But they will not do the right thing, be honest and write what was verbally told to me over numerous occasions. I cannot support a company that lies, or fails to do the right thing, especially if it's for their customer.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Vinyl Concepts, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is manufacturing and installing vinyl fences, railings and decks.

Primary Contact:	Rick Stull (Owner)
Business Started:	12/13/2000
Social:

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Licensing

California State Contractors License Board

Verified License

License Number: 876205
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

John Danayan (Contractor)

John Pasmakian (Manager)

Other Categories:

Siding Contractors