117 inquiries | Moving and Storage Companies
(408) 500-6602
http://www.virginvanlines.us
Monday - Friday 9am - 6pm Saturday 9am - 2pm Sunday Closed
Company Rating
AA
Customer Reviews
based on 2 reviews.
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Complaint Experience
N/A
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
Recent Review
Company Practices Bordering on Criminal
We recently used this company and had a very similar experience to Gabriel's review above - right down to estimates suddenly doubling and Oron Mizrudri who lied to us in Seattle about every aspect of our move. It was the most unprofessional move I've ever experienced and they are currently holding our property hostage. "Danny" or "Dave" as he is sometimes called is completely unresponsive and we are going to be forced to file a police report and possibly a lawsuit with this company to recover our goods. In my personal opinion, do yourself a favor and do not put yourself through what we have.
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BCA's Summary and Analysis:
We have received no complaints against this company.
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Company Info
Virgin Van Lines is a premier moving and storage company providing affordable and professional residential moving services.
Interested in Virgin Van Lines? Contact them directly!
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Licensing
Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867. For businesses outside of California, please check with the agency that regulates this industry.For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist
BCA has no information regarding government actions at this time.
We suggest that consumers insist on a written binding estimate in advance of the move. With a binding estimate, the actual moving costs may not exceed the estimate. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional valuation for lost or damaged goods since the statuatory liability is only .60 cents per pound. If you obtain a non-binding estimate and you are moving between states (interstate) and the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 1200 New Jersey Avenue SE, Washington, DC 20590, or calling (800) 832-5660 or visiting their website at www.safer.fmcsa.dot.gov.
We know of no other matter or practice relating to this company that may assist you in your consideration of this company.
BCA has no information regarding advertising review at this time.
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