Vision Quest ratings, reviews and complaints - Satellite Equipment and Systems Repair Service

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allegedly experience billing disputes concerning installation charges, cancellations or refunds. Complainants report they are charged in advance for services which cannot be delivered in their geographical area, receive continued billings after cancelling, or, wait excessive periods for service to start. The company responded to some complaints by offering explanations for delays, correcting service problems or making account adjustments. Some complaints are closed as unresolved, meaning the customer is not satisfied with the company's response.

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Complaint Closing Statistics

0 complaints against Vision Quest closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is supplying satellite TV sales and service.

Primary Contact:	Terry Albracht (Owner)
Business Started:	4/1/1997
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

T & K Ventures, Inc.

Websites:
There are no additional web sites.

Contacts:

Owner

Glenna Herrera (Accounting Supervisor)

Addresses:

3715 La Sierra Avenue, Riverside, CA, 92505

Reputation Report

Vision Quest

Complaints and Resolutions

Other Information