Vivint, Inc. (Headquarters) complaints

They call constantly when the bill is not even due yet, the bill is 66.25 monthly, I told them I had to change everything over after my husband passed. The bill is due on the 7th- I have been making the payment on the 22nd. In the month of August I had no service, the system was offline, but I continued to pay my bill. They charged me rate to 29.99 that would cover the tech coming to my house to correct the issue- they continue to call in regards to payment. I bought a carbon monoxide detector and paid for that on 8/24/26 - I asked to have my billing date to change to the 22nd, they stated there would be a fee to change to due date, I told them to take the payment from the August bill when I had no service to pay the fee. Then he tried to upsell me new equipment-stating that mine was outdated. But my equipment works just fine. I was credited the August payment, she asked if I wanted it refunded or credited to my Sept payment- I told them to apply it to my Sept payment- they are now trying to charge me 129.00 for the detector and the 29.00 service fee for the tech call. Yesterday I ended up cancelling the 29.00 fee since it does not benefit me. I now only have to pay 9.00 on my new plan. Today, they are calling me telling me I have to still pay the 129.00 – I have proof on my bank statement that I have already paid for this. Resolution Sought To remove the balance due 129.00 since I have paid already – I can provide proof and my September bill is covered by my refund from my August credit

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I took over my ex-husband's contract being nice didn't realize that the roof penetrations from the solar panel installation and electrical installation had been leaking for years. Notice mold on my ceilings had a roofer come inspect and they found that all the penetrations from the solar panels and electrical from the solar panels were leaking and it probably has been leaking for numerous years, which has caused mold in the house. I have been sick for three years, dealing with this and have it all documented from my allergist how highly allergic I am to mold, spores and mold I called to try to get them to pay for something for my roof repair. They said I'm two years out of that and will not go back on that they want me to put the panels when I take them off for the roof repair back on. I told them no which they said would neglect me on my contract portion. But I told them since they aren't helping with my roof or my motor remediation that I'm not putting them back on it's not about the roof or the solar it's more about my health and I do not want to go through this again because I've been sick for the past three years so I explained to them I'm not putting them on and I do not owe them the remainder of my contract and they are not willing to negotiate due to health concerns. Their customer service was very unhelpful. They are not willing to do any investigations to make sure that this doesn't happen or help someone in anyway and I've heard all negative concerns from other peo Resolution Sought I would like them to release me from the remainder of this contract with no consequences because I've already put out $22,000 for roof new roof and motor mediation

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