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Volkswagen of Crystal Lake

59 inquiries |
New Car Dealers

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5213 Northwest Highway
Crystal Lake , IL 60014 | Get Directions

(815) 455-9600

http://www.vwofcrystallake.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/19/2022 Janice A.

Nick lied about being affiliate with Westlake Financial and when he told the asked for blue copy on my social security card to approve purchase.

Nick lied about being affiliate with Westlake Financial and when he told the asked for blue copy on my social security card to approve purchase. Volkswagen sent me a Congratulation and Westlake stated Ss CARD WAS NOT A requirement . I asked Nick if I CAME TO STORE WOULD HE BE ABLE TO PROVIDE ME with proof this what they requested. Nick said look let severe ties and this isn't going to work for you we don't want your business . Please pull his call with our interactions. I really wanted my car that VW APPROVED ME FOR. Train NICK on how not to Lie and trust in his skills that the company provided him with and get him some relatable skill building rapport .treat people with kindness or find another Job

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Volkswagen of Crystal Lake closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is new car dealers.

Primary Contact:	Dan Brzozowski (General Manager)
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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There are no additional DBAs.

Websites:
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Contacts:
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