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VONS Store #2282

45 inquiries |
Independent Grocery Stores

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600 East Broadway
Long Beach, CA 90802 | Get Directions

(562) 491-1210

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/20/2018 Steve L.

Terrible business and the worst customer support by the division manager Robert boss

They don’t care about you as a customer if you have an issue but of course they do care about you what are you have no issues and nothing to complain about why it was such a big mistake and the way they handled the situation the only people that care are the people over the phone at customer service when you call the store itself very Nicola thing and on top of it Robert foss is the worst out of the whole situation for being a division manager that deals with customers and complains and is offered to me was insulting and decorating and your apology

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against VONS Store #2282 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is supermarket chain.

Primary Contact:	Gilbert Gonzales (Director of Public Affairs)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Vons Super Market

Vons Co

Vons 2282

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Addresses:

800 E Broadway, Long Beach, CA, 90802-3375

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