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Wal-Mart

11 inquiries |
Department Stores

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4001 College Avenue
Bluefield, VA 24605-2043 | Get Directions

(276) 322-3144

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/2/2018 Trina S.

I'm very disappointed waiting an hour and a half having to call the store while in the store from my phone was terrible customer service.

I entered the Bluefield, Va Wal-Mart at 11:25 a.m. on July 1,2018 I wanted to purchase some fabric because I enjoy sewing. I could not find anyone to help, there was a lady right next to fabric I asked for help she said wait a minute... never helped I asked another worker, finally I called from my phone and asked for help at 12:18 it still took until 12:50 a worker from photo shop came very nice named Jennifer, I thanked her and would have bought more. It took took long to get help so I had somewhere to be at 1:00 which is why I came around 11:30. I hope your customers mean more to you than that, if there was another fabric shop in the area I would have gone there. You shouldn't haven't something that no one wants to help you. I'm very disappointed waiting an hour and a half having to call the store while in the store from my phone was terrible customer service. They should have better customer service.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wal-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is department stores.

Primary Contact:	Store Manager
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Wal-Mart Supercenter

Websites:
There are no additional web sites.

Contacts:

Teresa Harrison (Manager)

First Name:

Last Name:

Email Address:

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