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Wal-Mart

45 inquiries |
Department Stores

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1410 South Randall Road
Algonquin, IL 60102-5919 | Get Directions

(847) 458-6078

http://www.walmart.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/1/2022 Lucille M.

Hire more people or get the ones standing around watching self checkouts and have more people on the regular checkout lines.

I usually shop at the Algonquin Walmart every week. The most annoying thing about this store is that there are not enough REAL PEOPLE to check you out. It is so ridiculous when you have a full cart and are expected to use a self checkout. Each time I go there are only 2 regular checkouts opened. Not only that, the 2 that are opened happen to be the slowest people checking you out. There are bunches of workers standing around when they could be checking more people out. I understand there is a shortage of people but when you see people standing there doing nothing it's hard to believe. This is on the busiest days. Thursdays and Fridays. The weekends are a nightmare. I have seen many people just leave full carts because of this problem. So how about putting more people on the registers??

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wal-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's nature of business is department stores.

Primary Contact:	Management
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Walmart

Websites:
There are no additional web sites.

Contacts:

Jack Navarette (Manager)

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