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Wal-Mart

57 inquiries |
Department Stores

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3240 South Western Avenue
Marion, IN 46953-3967 | Get Directions

(765) 662-0809

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/8/2022 Gavino D.

I went to Walmart today and they treated me so s****** when i tried to get the new scream.

I went to Walmart today and they treated me so s****** when i tried to get the new scream. I talked to 4 different people and they wouldn't help me, the cart with the movies in boxes was right there in the aisle and they would walk away from me. the one lady had the cart and she said, well, it could be a box on the bottom and she turned her back and ignored me, the young guy i asked who was stocking the new releases looked at me and gave me this fake ass smile and said, nope, we don't have it b****, the other releases were out and scream had a place and bar code. I was close to crying on the way home, not because i didn't get the movie, just because they treated me like i shouldn't be asking them to do their job and how they wouldn't help me. i ordered it on ebay but ive never felt so invisible and profiled in my life. i got home and cried in my room.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wal-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is department store.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Chris Akin (Manager)

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