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Wal-Mart

10 inquiries |
Department Stores

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1221 West Farm to Market 1187
Crowley, TX 76036 | Get Directions

(682) 233-7834

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 1/20/2021 Nina I.

They did not keep shelves stock and now with pandemic they still can't keep it stock and boxes unpack still in aisle

This started before the pandemic they did not keep shelves stock and now with pandemic they still can't keep it stock and boxes unpack still in aisle. In the way and can't find anything I hardly . I wish the heck they make up there mind about there hours and especially the customer service desk hours. I have gone up there at 7pm closed 740 closed and 745 and closed and they told me the customer service hours vary on close 7 to 9pm. told I should call before I come in but that's a joke because I have on several occasions. Never answer. If they can't be consisted like all the stores around them then they need to close this store I know I will not come back to this store and if another Wal-Mart dies the same then I'm done and I already know others are too!! Get with the program or close the store completely and replace with one that can

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wal-Mart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is department stores.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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