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Reputation Report

Wal-Mart Supercenter

107 inquiries |
Department Stores

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2900 Pike Street
Parkersburg, WV 26101-8653 | Get Directions

(304) 489-1905

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/8/2020 Rhonda P.

Terrible customer service

Every time I have had to deal with their customer service department I've been treated badly! If o don't have a receipt they pretty much just tell me I'm s**t out of luck and will have to just eat cost on broken and or cheap as hell junk items my elderly dementia and Alzheimer's 94 year old mother has purchased! Because of her disorders/diseases she almost always loses the receipts which is why I attempt to take things back for her but never do I leave there store satisfied with how I've neen treated! There return policy states that with or without receipts they shall refund customers money... if with receipt they will give cash but without receipt they will issue a store card which I'd be fine with due to not having receipt but they always just simply deny Me and say I need to find receipt!! That's my experiences that causes me to be disappointed and not satisfied with how they treat their customers and is why every chance I get to not shop their store I happily do so for I'm tired of giving them my money when they are such greedy and unappreciative of my business! I don't even give them 1 Star for they are a disgrace and an insult to the USA!!

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Wal-Mart Supercenter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a department store.

Primary Contact:	Customer Service
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Wal-Mart

Websites:
There are no additional web sites.

Contacts:

Gerald Wilbank (President)

Lisa Fratt (Manager)

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